Star CamperCare
is NZ’s leading RV insurance policy.
Journeys aren’t risk free, but your insurance should be.
Experts at creating extraordinary RV insurance.
Welcome to fully optioned RV insurance.
Star CamperCare provides New Zealand’s most comprehensive, customisable, inside-out RV insurance policy. It’s the reason why we are New Zealand’s leading RV insurance specialists.
What actual comprehensive RV insurance looks like.
You’re covered. Inside and out.
If you own a motorhome, caravan, 5th wheeler, converted bus, campervan or pop-top, here’s just some of the reasons why thousands of customers like you have made us the RV Insurance leader. This is what made to order RV insurance looks like:*
Only Star CamperCare protects your RV’s Shell, Chassis, Fittings, Fixtures and Contents
Personal contents cover of $3,000 automatically included and can be extended to suit your circumstances
Glass Coverage automatically included in your policy
New Replacement and Agreed value options
We’re NZ-based and operate 24/7/365 with 24hr roadside and 24hr claims assistance teams standing by.
You choose your repairer or use one of ours
*Terms and conditions apply. Not all benefits apply to all policies. Please refer to the policy booklet (and your schedule if issued) for further information or call us to discuss your specific needs.
Ready for the Star treatment?
Enjoy real world RV insurance.
Buying and maintaining an RV is a big investment, which is why you need to look beyond what sounds good or looks good on paper. Dig deeper and you’ll see what you’re really covered for, and realise that most insurers only insure the cab and chassis, and have to refer to a third party (especially for claims) for any decisions regarding your policy. This can be hugely frustrating.
Star CamperCare, on the other hand, take care of everything in-house and insure anything that you’d typically sell with your RV. We include all the important components like the fridge and stove, and anything that’s a permanent fixture, inside and out, including awnings. As an added benefit, included in all of our policies is $3,000 loose contents cover as standard. You can upgrade this if needed. Most other insurers just insure the cab and chassis and very few come close to what we offer.
We go way beyond ticking boxes to offer a personalised and customised process to ensure the right fit for your needs. We don’t let spreadsheets determine outcomes because your insurance needs to be as unique as you, which is why our customers enjoy the best care and protection.
As New Zealand’s leading RV insurance specialist we provide ultimate care and protection at the best price.
New Zealand’s best roadside assistance - 0800 888 247
Peace of mind knowing you have outstanding roadside assistance to keep you moving.
All Star Insurance CamperCare policies include an exclusive Roadside Assistance membership supplied by New Zealand Roadside Assistance, which gives you nationwide, 24/7 breakdown assistance and support. We’re proud to have a market-leading annual limit for roadside and tow. Our exclusive membership applies to the vehicle (not the driver) and gives you or anyone driving your RV extra peace of mind and assistance in the event of a breakdown.
If the problem can’t be fixed roadside, we’ll get you to safety. Our exclusive Roadside Assistance membership has market-leading annual limits for roadside and tow. It provides towage to the nearest place of safety* to a maximum of $1,000 per callout, with three callouts per year. That means across the year, our membership has the highest combined level of roadside services available in New Zealand.
*Nearest place of safety = a secure tow yard, mechanical repair premises or a nominated home address (whichever is the closest to the breakdown)
EXCLUSIVE ROADSIDE ASSISTANCE, THE BEST BITS.
- - Nationwide 24/7 breakdown assistance and support
- - Applies to the vehicle, not the driver
- - Market-leading annual limit for roadside and tow
- - Highest combined level of roadside services available in NZ
What do I need to get a quote?
- Personal details
Obviously we need to collect some personal details about you, including your driver’s licence info, date of birth, address and more. This helps to paint an overall picture of your policy application.
- Vehicle details
What RV do you want insured? What is its registration number? This information will let us see a lot more detail as we tap into the NZTA website. We’ll also ask how the RV is being used and how often.
- Your driving history
Have you started a collection of speeding tickets, had previous accidents, and/or any convictions? These are 3 of the 8 questions we’ll ask you as part of this process. Insurance is based on good faith, which is why it’s important to make honest statements about your driving history. Otherwise you may face consequences that were avoidable during a claim.
- We then receive your information
At this stage we have your information and your file is allocated a quote number which is immediately emailed to you. We’ll then personally review your application and prepare your insurance options.
If your application is received within business hours, we normally email your options back to you within 30 minutes. To view your options, click on the link in our email. Next, choose your preference along with any policy add-ons, then choose your policy start date (from the current day to 30-days in the future), choose monthly or annual payments and make payment. Presto, you’re insured.
Insurance is based on good faith. Which is why it’s important to be honest about your history, so that there are no dramas if you make a claim. We’re all about starting and maintaining good relationships. Why? Because trust and honesty are the foundation of lasting relationships.
Frequently asked questions.
So what do you think? Got some questions?
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Yes, we can extend cover but we need further information to assess this risk. Please call our knowledgeable team to discuss this with them.
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This depends on whether your insurance policy is limited to only you driving. Some insurance policies restrict who can drive, or limit drivers to over 25. Many insurance policies will not also not insure your vehicle if you are renting it out to someone. It always pays to check with your insurer.
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In most circumstances, anyone over the age of 25, holding a Full New Zealand drivers licence that permits them to drive the class of vehicle your vehicle fits into, is covered to drive.
Drivers under the age of 25 and drivers holding a driver's licence from any country other than NZ can be insured, however, you will need to notify us.
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For average motorhomes insurance often costs in the region of $500 - $1500 a year, but motorhome insurance costs depend on factors like model, age, features, the construction type of your motorhome, how regularly you use it and other questions an insurance company may think relevant.
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An excess is the amount that you contribute to a claim. If you make a claim and it's accepted, your insurer will pay the repair or replacement costs that are over your excess amount. If the accident is not your fault your excess will often be refunded to you.
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Yes, photos are very helpful as they can show our assessing team what has been damaged before the vehicle is seen by a repairer. Please obtain accident site photos only if it is safe to do so.
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Yes, when we reference glass, we include windscreens in this description. The description of glass also includes windows, headlights, taillights and the sunroof (if installed)
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If you have purchased your vehicle new from a registered NZ dealer, you have agreed value for 5-years.
If you have purchased second hand from a registered NZ dealer, you have agreed value for 3-years.
If your situation doesn’t fit with either of these options, you can apply for agreed value by supplying us with a written valuation, which we will send to our assessing team for approval.
It's insurance, but not as you know it.
“Star Insurance are my go to for hard to insure cars, motorbikes and for campervans. They are always prompt and efficient and respond to queries well within their estimate time frames. I would highly recommend them.”
It's insurance, but not as you know it.
“Ive found STAR to be quick and efficient, as well as providing competitive premiums / excesses and a sound product. I had to send an urgent quote request to STAR on a Friday at 4:50pm, I had terms back by 5pm and bound cover at 5:10pm. Most insurers and brokers wouldve been at the pub by that time and I didnt expect a reply and when it arrived, the client and myself were over the moon. Overall STAR are helpful, efficient and client focused.
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It's insurance, but not as you know it.
“I have been in the Vehicle Glass Industry 35 x years......... : and on a daily basis , have had to Deal with vehicle Insurance Company Assessors and Staff on the phone & or emails. ( I could write a book ) Most in general have pulled their socks up ,so to speak ,as in dealing with vehicle glass customers in processing auto glass claims - however some are still behind the eight ball.Star Insurance has stepped up - experienced - looked -learned and listened , and have put into practice awesome business acumen and stuck to it, ....simple really..... look after Your Customers..... Custom Fabricate your business around your customers and you,ll not go wrong. ”
It's insurance, but not as you know it.
“Always good people to deal with at Star”
It's insurance, but not as you know it.
“We have been a supplier to Star Insurance for a customer of theirs and found them easy to deal with and received prompt payment for our services
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It's insurance, but not as you know it.
“In my 10 plus years in the insurance industry, I have always found Star Insurance to be extremely competitive with their premiums. John Edie (Key Account Manager - Lower North Island/South Island) is always open to discussing how terms have been arrived at and will (if possible) review the premiums to assist our clients. His regular visits and genuine interest in our clients needs makes working with Star so simple.”
It's insurance, but not as you know it.
“Star Insurance have a great team who all make every step of the process easy. Their online system is very user friendly and the team are helpful, friendly and extremely efficient. I have nothing bad to say about Star Insurance.”
It's insurance, but not as you know it.
“Out of all the insurance company, we were happy to deal with Star Insurance. Assessor had given us very fair hours to complete our repairs. I am happy to do their work always.”
It's insurance, but not as you know it.
“The Star insurance team provide great service. Their 0800 number means they are always available and they regularly call into our office when they are passing through. Their prices are very competitive and the first company I think of for insuring Campervans or European cars.”
It's insurance, but not as you know it.
“I highly recommend using Star Insurance. The staff are always a pleasure to deal with, from sales to claims. They are helpful, the process is simple and you always get prompt responses. Great premiums with great policy wordings.”
It's insurance, but not as you know it.
“Geat policy coverage and very competitive premiums and very easy to deal with.”
It's insurance, but not as you know it.
“Star insurance have always been very helpful and I believe their package is the most competitive on the market.”
It's insurance, but not as you know it.
“For us the whole process was done in a timely and professional manner.”
It's insurance, but not as you know it.
“Star offer exceptional service. Easy to deal with and great policy wording.”
It's insurance, but not as you know it.
“Star have impressively fast response times and provide very competitive rates on campers, motorcycles, classics, and European cars.”
It's insurance, but not as you know it.
“Star Insurance are a friendly team and willing to find solutions if they can otherwise they explain in detail why that cant.”
It's insurance, but not as you know it.
“The Team at Star Insurance are great to deal with . Very Customer focused, and professional,and work towards a swift resolution for their Clients. I have Personal Experience with Motorcycle/ Car and Caravan Insurance dealings over a number of years with Star, and would not hesitate to recommend them to friends and associates.”
It's insurance, but not as you know it.
“Star consistently provide my clients with great terms and exemplary service. A pleasure to deal with over the past 10 years.”
It's insurance, but not as you know it.
“I always get a very quick response to my emails from Star and quotes are always very clear and competitive.”
It's insurance, but not as you know it.
“Dealing with Star is easy and quick with prompt quote response times, plus fantastic policy coverage.”
It's insurance, but not as you know it.
“Great Products and Great service
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It's insurance, but not as you know it.
“Great rates and cover.”
It's insurance, but not as you know it.
“I have been working with Star for the last year. I have never felt the need to put our customer with anyone else and John has been fantastic to work with.The turn around time for service is amazing and the prices are incredibly fair. The staff have a good understanding of the vehicles our customers want to ensure and this is reflected in the reliability that our customers and us as insurance brokers feel from Star. Thanks for all your hard work guys.”
It's insurance, but not as you know it.
“The staff at Star are always prepared to go above and beyond to help us and our clients achieve a favorable outcome. They are knowledgeable and helpful from underwriting and admin, right through to claims, making it a seamless and effortless experience every time we interact. They offer superior policy wordings that actually work when they are needed at claims time. I wouldnt hesitate to recommend Star to my clients.
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It's insurance, but not as you know it.
“Recently due to a burglary, our family suffered the loss of a number of items. Star Insurance supported us through the event, even managing to recover some items of particular value that was very much appreciated. The supportive, personal and professional attention that was provided was second to none.”
It's insurance, but not as you know it.
“Star underwriters and claims team are proactive and efficient. Theyre always happy to discuss a risk/issue, and incredibly efficient!”