Welcome

Star Insurance Specialists (previously Star Underwriting Agents) creates and manages specialist insurance policies for a specific range of vehicles. With years worth of niche insurance experience our team of specialists know everything about insuring RVs, Motorcycles, Prestige, Classic and European cars.

As a Kiwi battler company we compete against some pretty massive companies. But even they’d be surprised to learn the size of our vehicle insurance book value. We’re quietly happy.

We come to work each day to protect our customers’ wealth and look after our special relationships. Maybe that sounds funny, or old fashioned, because we don’t sell investments, life insurance or wealth protection policies. But when you think about it, it’s the reason why our industry exists. That and we believe in the strength of good old-fashioned relationships.

We are a 100% NZ family owned and operated business. Vero Insurance, (a Reserve Bank licensed Insurance company) is the insurance company for our policies, who mostly leave the day to day policy creation, management and claims payouts to our in-house teams. Since 2002, we’ve grown special relationships with our customers by going beyond doing what is required, to doing what it takes to turn customers into friends.

Some policyholders deal with us direct, but our primary customers are New Zealand insurance brokers, who are members of the Insurance Brokers Association of New Zealand (IBANZ). Brokers choose to work with us because we’re experts at delivering happy results in the niche vehicle insurance space, which makes their lives easier. Everyone likes easy. We’re really happy to empower our customers by sharing our knowledge so they can make informed decisions.

We’ve been told we deliver star treatment. If that sounds good to you, we’d love to chat with you.

John Baker
Chairman

To make a claim call: 0800 250 600

Quicklinks

Our Claims Process

All claims are handled by or in-house team. There’s no waiting on anyone else for responses or decisions. You'll deal direct with the decision maker. Our goal is to to save you time and stress and get everything for you back to normal as fast and as painless as possible. Let’s get started…

Download Form
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Download and complete our claimform or do it online
It doesn't matter if your policy is with Star Camper Care, Star Prestige & Classic or Star Motorcycles our claim form is the same for each. Complete the form with as much detail as possible. If you have any questions, call us on 0800 250 600 or if you work with a Broker, please contact them first.
Got questions? Speak to a human. Call 0800 250 600

Resource Centre
Return your claim
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Return your claim form to us
If you complete the claim form online, simply submit it and one of our team will receive and review it, ready to action it. We’ll send you an email with your claim number (keep this handy) to let you know we have received your claim. Otherwise download, print and complete the form and send it to us at the address provided. To avoid delays, complete the claim form in full.
Got questions? Speak to a human. Call 0800 250 600
We make contact
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We’ll contact you to sort it out
We’ll then arrange for someone to assess your vehicle’s damage. We can then handle any repairs within our network of repairers, and let you know how long it will take. Or if you prefer, you can get your own repairer to send us a repair quote. Once your vehicle is repaired, or is written off, and the financial side has been resolved, your claim will be closed.
Got questions? Speak to a human. Call 0800 250 600