We make customer happiness happen.

Our people make us who we are.

We grow better connections.

We have spent a lot of time and money developing the right people in our company because we want our customers to have great experiences with us.

By developing a team of niche insurance specialists, our customers experience a level of service and support that far surpasses standard industry practices. 

Speed to resolution, especially around claims time, is when you’ll discover just how good your insurance provider really is. When you have an expert handling your case, who is not only an authority but is authorised to advance your queries or claims, it makes a huge difference to your stress levels. Most people agree that dealing with insurance is a bit of a drag but we think there’s no reason why it can't be a pleasant experience. 

Join us to see what real customer happiness feels like.

Star JUL2019 102

Governance Board

John Baker

Governance Board Member

Robert Drum

Independent Governance Board Member

Nigel Merrett

Independent Governance Board Member

Executive Team

Nicholas Baker

Chief Executive Officer

DDI: 09 250 6004
Email

Melina Miller

Chief Operations Officer

DDI: 09 250 6013
Email

Leo Salinger

Chief Financial Officer

DDI: 09 929 2924
Email

Litisha Finlayson

Sales Manager

DDI: 09 250 6014
Email

Key Account Managers

Annalee Caltaux

DDI: 09 974 0340
Email

Joanne Smith

DDI: 09 250 6017
Email

Claims & Technical

Tatiana Tataurangi-Ruru

DDI: 09 929 2927
Email

Dallas Telford

DDI: 09 250 6010
Email

Roger Scholes

DDI: 09 250 6019
Email

Weston Savill

DDI: 09 974 0347
Email

Jarrod Smythe

DDI: 09 282 5420
Email

Bernard Chong

DDI: 09 974 0342
Email

Nayan Vallabh

DDI: 09 282 5424
Email

Graeme Evans

DDI: 09 282 5423
Email

Customer, Broker and Dealer Service

Janelle Stubbington

DDI: 09 929 2923
Email

Theresa Hood

DDI: 09 974 0341
Email

Fiona Wright

DDI: 09 282 5421
Email

Toni McCormick (Part-time)

DDI: 09 250 6000
Email

Thaila Eaton

DDI: 09 974 0344
Email

Shae Burgess

DDI: 09 974 0346
Email

Krystal Carss

DDI: 09 250 6018
Email

Sharon Ruado

DDI: 09 250 6000
Email

Accounts

Chantal Govender

DDI: 09 974 0348
Email

Terence Chandra

DDI: 09 929 2926
Email

Lenka Koutnikova

DDI: 09 250 6016
Email

Operations

Chris Brooker

DDI: 09 250 6015
Email

Bailey Baker

DDI: woof woof

Check out all our policies below

We make insurance happiness happen.

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