Making a claim is easy with Star.
Our in-house team handles claims to make everything quick and easy.
What kind of claim are you making?
Damage to your vehicle
We understand that being involved in an accident can be daunting and whether it is your first time lodging a claim or you have claimed before, we are here to help you through this experience.
In order for us to assist you, there is certain information that we require – e.g. your driver details, accident details (including where, when and what happened) and Third Party details if someone else’s property was involved. Depending on the circumstances of the accident, was the damage to your own vehicle or property or was a third party vehicle or property involved.
Own vehicle only:
The applicable excess will stand and is payable to the repairer or will be deducted from the settlement.
Instructions/What you need to do:
Third party vehicle or property damaged:
Provide us with Third Party details and we can do the rest on your behalf, whether you are at fault or not. This includes, speaking to Third Parties, pursuing recovery or accepting Third Party costs.
Caused by insured:
As a Third Party is involved and you are at fault, your applicable excess will stand and is payable to the repairer or it will be deducted from our settlement offer. If you/your vehicle has caused damage to someone else’s property and there is no damage to your vehicle, we can lodge a Protection Only Claim. An excess may be applicable so call the Claims team to discuss.
- Claim Form
- Protective Gear Form (Bikes only)
- Images of damage to all property involved, including yours
- Third Party Details (including contact person and vehicle registration)
- Police Reference or Details
Caused by Third Party:
As a Third Party is involved and you believe they are at fault, our Recoveries team will pursue recovery action against them. If you can identify the at fault driver and prove to our satisfaction that you or the driver of your vehicle was completely free of blame, your applicable excess may be waived. If the Third Party is unknown to you, we are unable to pursue recovery and as such your applicable excess will stand.