Star Plus Policy Wording

Introduction

About this policy

Your policy consists of:

  • this policy document; and
  • the schedule; and
  • the information you have provided to us in the proposal, application or declaration, whether you have provided this information to us verbally or in documentation completed manually or electronically; and
  • any other changes advised by us in writing, including by way of endorsement. 

In consideration of you having paid the premium we agree to insure you as set out in your policy.

 

Vehicle(s) value and sum insured

It is your responsibility to ensure that the sum insured under this policy is adequate to cover the cost of repair or replacement of your vehicle or is otherwise satisfactory for your requirements including taking into account any modifications, depreciation and other such matters which may affect the value of your vehicle.

 

Your responsibilities

You must comply with all the terms and conditions of this policy. If you do not do so your claim will not be payable. However, nothing in this policy affects our right to avoid the policy for non-disclosure.

 

Disclosure of material information

When applying for, amending or renewing this policy, you have a legal duty of disclosure. This means that you must tell us of everything you know (or would reasonably be expected to know) that a prudent insurer would wish to take into account in deciding whether to provide or continue to provide insurance and if so on what terms and at what premium.

If you breach this duty, we may avoid your policy, which means it will be cancelled and treated as if it had never existed.

 

Change of circumstances

You must tell us immediately if, at any time after the commencement of this policy, there are any changes that may alter the nature of the risk insured or increase the likelihood of a claim under this policy.

If you do tell us of any such changes, we may alter the premium and/or any terms and conditions of this policy, or cancel it.

 

Headings

The headings in this policy document are for reference only. They are not to be used for the purposes of interpreting the policy document.

 

Defined words

Words shown in bold have a defined meaning as set out in the Definitions section starting on page 35 of this policy document.

 

30 day money back guarantee

If you are not satisfied with the cover provided by the policy you may return the policy within 30 days of receiving it. If you have made no claims during this period we will give you a full refund of any premium paid.

 

Vehicle Use

This policy only applies where your vehicle is being used by you or by anyone else with your permission and in accordance with the requirements set out in the description of “Authorised Drivers” as stated in the schedule.

The cover provided by this policy only applies where your vehicle:

  1. is being used within New Zealand; and
  2. is being used for: 
    i. private, domestic, social or pleasure purposes; or
    ii. farming purposes; or
    iii. business or professional purposes stated in your proposal, application or declaration
    and accepted by us; or
    iv.unpaid community activities including religious, social welfare or youth support organisations.

The cover provided by this policy does not apply where your vehicle is being used:

  1. for hire or reward or carrying of fare paying passengers; or
  2. on a racetrack whether sealed or not and whether in the presence of other vehicles or not; or
  3. for practising, preparing for or taking part in any event at racetracks, competition circuits, courses, arenas or other motor sport venues. Such events include but are not limited to races, rallies, demonstrations,
  4. hill climbs, pace-making, tests, trials, closed road events, vehicle handling lessons or any similar or like activities whether organised or not; or 
  5. for any driver education or instruction, except where teaching a person to drive, provided all legal
  6. requirements are complied with and that such teaching is not for reward or financial gain; or 
  7. for any film, television or recorded stunt work; or
  8. for business or professional purposes other than those stated in your proposal, application or declaration and accepted by us; or
  9. outside New Zealand;

unless we have agreed to cover any of the above and this is noted on the schedule or by endorsement.

 

Types of Cover

Each type of cover is subject to the terms, conditions and exclusions set out in this policy.

The various types of available cover are set out below. The specific type of cover that applies to your vehicle will be shown in the schedule. 

If “StarPlus - Comprehensive” cover is shown in the schedule:

  1. both Section One and Section Two including all policy extensions apply.

If “Third Party Fire & Theft” cover is shown in the schedule, the following policy sections apply:

  1. the standard cover under Section One, but only in respect of accidental loss to your vehicle which is caused by:
    i.fire or lightning;
    ii.explosion;
    iii.theft or unlawful conversion;
  2. Policy Extension “At fault third party protection” (SP-PE2) and Policy Extension “Fire extinguisher replenishment costs” (SP-PE5);
  3. Section Two.

If “Third Party only” cover is shown in the schedule, there is no standard cover under Section One.
The following policy sections apply:

  1. Policy Extension “At fault third party protection” (SP-PE2);
  2. Section Two.

 

Section One-Loss to your vehicle

What you are covered for

You are covered for sudden accidental loss to your vehicle which occurs in New Zealand during the period of insurance subject to the selected type of cover as shown in the schedule and the terms, conditions and exclusions of this policy.

 

What we will pay

Repairable

If we consider your vehicle is economic to repair we will at our option:

  1. pay for the repair of the damaged portion of your vehicle; or
  2. pay you the cost of repair as estimated by our assessor.

If we choose to pay for the repair of the damaged portion of your vehicle, you may use the repairer of your choice, however we will not pay more than our assessor’s estimate of the cost of repair.

If the repair results in an improvement to the vehicle’s pre-accident condition or increases the value of the vehicle, then we may require you to make a contribution towards the cost of repairs.

If we choose to pay for the repair of the damaged portion of your vehicle, we will use parts which:

  1. are of the same or similar type as those in or on your vehicle at the time of the loss; and
  2. are consistent with the type, age and general condition of the vehicle; and
  3. will not invalidate the vehicle manufacturer’s warranty if still applicable to the vehicle. 

If any required parts are not available in New Zealand, we will pay the reasonable cost of having those parts sourced and shipped from overseas.

If a part is not available in New Zealand or overseas, we will pay the lesser of:

  1. the last known list price in New Zealand; or
  2. the price of the part’s closest equivalent; or
  3. the cost of making a new part.

Where any part or parts forms part of a pair, set or suite we will only pay the market value of the particular part or parts suffering loss. Any payment will be without reference to any special value such item or items may have as part of such pair, set or suite. 

For the purposes of this provision:

  1. “set” includes any number of wheels and/or tyres;
  2. “market value” is the reasonable retail value, or value at which the same part can be purchased, immediately prior to the loss.

The most we will pay in respect of the repair of your vehicle is the sum insured.

 

Total Loss

If we consider your vehicle to be a total loss, we will:

  1. pay you the vehicle’s market value up to but not exceeding the sum insured; or
  2. if the schedule shows your vehicle is insured for agreed value the most we will pay is the lesser of:
    i. the vehicle’s market value plus 20%; or
    ii. the sum insured; or 
  3. if the schedule shows your vehicle is insured for certified value, pay you the amount stated in the schedule as the certified value, provided that, unless we agree otherwise, the valuation must be no older than 12 months as at the commencement of the period of insurance, failing which settlement will be on the basis of agreed value; or
  4. if the schedule shows your vehicle is insured for fixed value, pay you the amount stated in the schedule as the fixed value; or
  5. if applicable and shown in the schedule, replace the vehicle pursuant to Policy Extension 
    “New Replacement Vehicle” (SP-PE9); or
  6. if applicable and shown in the schedule, pay your claim in accordance with Policy Extension
    “Second Hand Purchase Price Guarantee” (SP-PE14); or
  7. if the vehicle is leased, pay you or the vehicle’s lessor the vehicle’s market value up to but not exceeding the sum insured; or
  8. if the schedule shows your vehicle is insured for construction value, pay you the amount you paid for the vehicle together with the amounts you have spent restoring the vehicle as at the date of any loss giving rise to a claim covered by this policy, but not exceeding the sum insured.

On payment of a total loss:

  1. we are entitled to retain possession and ownership of the vehicle; and
  2. this policy will be cancelled and you will not be entitled to any refund of premium except in accordance with Policy Extension “Premium Credit” (SP-PE11), if applicable.

   

Policy Extensions

Please refer to table contained within each extension to confirm if cover applies to your policy.

In addition to the standard cover under Section One and depending on the type of cover you have selected as shown in the schedule and defined in the “Type of Cover” section, some or all of the following policy extensions may be automatically included in your policy. 

Unless otherwise stated:

  1. the policy extensions are subject to all terms, conditions and exclusions of this policy; 
  2. some policy extensions may be subject to separate sub-limits and excesses, as specified.

 

Additions and deletions (SP-PE1)

All vehicles you acquire during the period of insurance will be covered by this insurance policy from the date of acquisition, provided that we are advised of all acquisitions within 10 days of acquisition and an additional premium is paid if requested by us.

The maximum sum insured for an additional vehicle acquired during the period of insurance is the purchase price of that vehicle subject to a maximum of $75,000 unless an alternative value is advised to and accepted by us.

All vehicles which you dispose of during the period of insurance will be treated as deleted from cover as of the date of disposal. 

If there is an addition to or deletion from cover, we will adjust the premium at the subsequent renewal or at an earlier date if agreed to by us, using our premium rates which are current at the time of the adjustment.

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

At fault third party protection (SP-PE2)

If your schedule shows that you are covered for “Third party, fire and theft” or “Third party only”, we will cover you for accidental loss to your vehicle caused by a third party, provided that:

  1. you establish to our satisfaction that the driver of your vehicle was completely free of blame; and
  2. you obtain and provide us with a minimum of:
    i. the registration number(s) of any other vehicle(s) involved in the accident; and
    ii. the name, address, and contact details of any other driver(s) and witness(es) to the accident; and
    iii. details of any other property damaged in the accident.

The most we will pay under this policy extension per event is the lesser of:

  1. the market value of your vehicle; or
  2. $3,000.

after applying an excess of $500.

 

StarPlus ComprehensiveXThird Party Fire & †heftY

Third Party Only

Y

 

Emergency accommodation and travel (SP-PE3)

We will cover you for the following necessary emergency, travel or accommodation costs when there has been a loss for which a claim is payable under this policy, and your vehicle cannot be driven or made roadworthy within five days of the loss, or you are unable or unfit to drive as a result of the loss. We will pay:

  1. the reasonable costs of transporting you and any passengers of your vehicle to your respective homes within New Zealand, provided that such homes are 150 kilometres or more from the place where the loss occurred;
  2. reasonable temporary overnight accommodation for you and your passengers up to a maximum of $250 per night (accommodation only).

The most we will pay under this policy extensionis $5,000 per event.

Section One exclusion “Loss of Use” does not apply to this policy extension.

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 


Excess protection (SP-PE4)

The claim loading within your premium calculation will not be adjusted nor any excess applied in respect of a loss caused by an at fault third party, provided that:

  1. you establish to our satisfaction that the driver of your vehicle was completely free of blame; and
  2. you obtain and provide us with a minimum of:
    i. the registration number(s) of any other vehicle(s) involved in the accident; and
    ii. the name, address, and contact details of any other driver(s) and witness(es) to the accident; and
    iii. details of any other property damaged in the accident.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

Fire extinguisher replenishment costs (SP-PE5)

We will pay the reasonable costs of replenishing or replacing your fire fighting equipment after its use to protect your vehicle in the event of a loss.

The most we will pay under this policy extension during the period of insurance is $1,000.
 

StarPlus ComprehensiveYThird Party Fire & †heftY

Third Party Only

X

 

First aid at an accident site (SP-PE6)

We will pay first aid costs you incur following an accident involving your vehicle provided the accident is in respect of a loss for which a claim is payable under this policy and such costs are not recoverable under the provisions of the Accident Compensation Act 2001 (and/or any subsequent amendment or replacement Acts) or from any other insurance or any other source. 

The most we will pay under this policy extension is $1,000 per event.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

Keys and locks only - lower excess (SP-PE7)

If any key and/or remote control device giving access to your vehicle is damaged, lost or stolen and your vehicle has not suffered any other loss covered by Section One of this policy, we will pay your costs reasonably incurred in:

  1. altering or replacing locks; 
  2. replacing keys and/or remote control devices;
  3. recoding or replacing the keyless vehicle module/control unit (or equivalent).

Your standard excess or a $500 excess (whichever is the lesser) will apply to any payments made under this policy extension.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

Methamphetamine contamination (SP-PE8)

We will pay for the testing of your vehicle for any methamphetamine contamination if:

  1. yourvehicle is stolen but subsequently recovered and returned to you; and
  2. we have not already paid a claim under Section One; and
  3. we have reasonable grounds to believe that yourvehicle may be contaminated by methamphetamine.

If the test results show methamphetamine contamination and the level does not comply with the relevant guideline set out in the most recent version of the New Zealand Standard NZS8510 (or any subsequent amendment or replacement Standard), we will pay for the cleaning of your vehicle so that it complies with the relevant guideline.

The most we will pay under this policy extension is $2,000 per event after applying a $250 excess.

Section One exclusion “Contamination” does not apply to this policy extension.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

New replacement vehicle (SP-PE9)

If:

  1. your vehicle is a total loss; and
  2. your vehicle was first registered in New Zealand; and
  3. your vehicle was purchased from the manufacturer’s franchised dealer; and
  4. you purchased your vehicle within six months of its first date of registration; and
  5. your vehicle has travelled no more than 2,500km at the time of purchase;
  6. at the time of the loss no more than 12 months have elapsed from the original registration or purchase date of yourvehicle (whichever occurred first) and it has not travelled more than 15,000km.

 
then we will replace your vehicle with a new vehicle of the same make, model and specification (but not colour) or the nearest equivalent model and specification if the current model and specification is no longer manufactured, subject to availability within New Zealand.

This policy extension is subject to the following additional conditions:

  1. if no new replacement vehicle is available or you do not want your vehicle replaced with a new vehicle, we will pay you the market value up to but not exceeding the sum insured; 
  2. if your vehicle is recognised as one of a “limited edition” and we are unable to replace it, we will pay
    the purchase price of your vehicle or the sum insured, whichever is the lesser;
  3. the most we will pay for a replacement vehicle under this policy extension will be the sum insured.
    If the value of the replacement vehicle is higher than the sum insured and you want your vehicle replaced with a new vehicle, you will be required to pay the difference between the sum insured and the cost of the replacement vehicle;
  4. if your vehicle is subject to finance (including any lease agreement), you will only be entitled to the application of this policy extension if the relevant financier agrees to transfer its security over your vehicle to any new replacement vehicle. 

For the purpose of this policy extension “limited edition” means that there was a limited global run of the vehicle of less than 500.

The policy excess applicable to your loss applies to any payments made under this policy extension.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

Personal injury and death (SP-PE10)

We will pay the amounts set out below if:

  1. you and/or any family member suffers injury or death as a direct result of and within three months of an accident involving your vehicle, whether the vehicle was in motion or stationary at the time of the accident; and

  2. the accident gives rise to a loss for which a claim is payable under this policy; and
  3. you and/or the family member were the driver or passenger in the vehicle; and
  4. you and/or the family member were wearing driver or passenger restraints at the time of the accident.

We will pay the following amounts arising out of any one event:

  1. death $5,000;
  2. medical and dental expenses incurred in connection with such injury up to the sum of $1,000;
  3. total and irrecoverable loss of the sight of:
    i. one eye $1,250; or
    ii. both eyes $2,500;
  4. total and permanent loss of the use of:
    i. one hand or one foot $1,250;
    ii. both hands or both feet, or of one hand together with one foot $2,500.

Cover under this policy extension only applies where a natural person or persons are named as insured in the schedule. It does not apply where the named insured is a corporate body, partnership, trust, incorporated society, unincorporated association or similar entity, except that cover will apply to any individual main drivers set out in the schedule.

We will not pay any amounts under this policy extension for death or injury resulting from suicide, attempted suicide or any self-inflicted injury.

The most we will pay under this policy extension is $5,000 per person and $10,000 in total for any one event.

General exclusion “Accident Compensation” does not apply to this policy extension.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

Premium credit (SP-PE11)

Where we pay a claim under this policy on the basis of a total loss and the policy is automatically cancelled but you subsequently insure your replacement vehicle with us, we will credit the unused premium under the cancelled policy to your replacement policy, provided that you or the person in control of your vehicle at the time of the loss was in our opinion completely free of blame and that you obtain and provide us with:

  1. the registration number(s) of any other vehicle(s) involved in the accident giving rise to the loss; and
  2. the name, address, and contact details of any other driver(s) involved in the accident and any witness(es); and
  3. details of any other property damaged in the accident.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

Registration and road user charges (SP-PE12)

Where we pay a claim under this policy on the basis of a total loss, we will pay you the unexpired portion of any registration and road user charges (if applicable) remaining on your vehicle.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

Road clearing/load recovery costs (SP-PE13)

We will pay your reasonable costs necessarily incurred in cleaning up and clearing away any debris and spillage resulting from a loss for which a claim is payable under this policy.

There is no cover under this policy extension in respect of any fine, penalty or reparation payment.

The most we will pay under this policy extension is $10,000 per event and in total during the period of insurance.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

Second hand purchase price guarantee (SP-PE14)

We will pay you the sum insured if your vehicle is a total loss, and:

  1. you are the second or subsequent owner of your vehicle; and
  2. you have owned your vehicle for a period of less than 12 months as at the date of loss; and
  3. the sum insured at the time of the total loss equals the price you paid for your vehicle; and
  4. you provide to us your sale and purchase agreement or other documentation acceptable to us evidencing the price you paid for your vehicle.

If you are unable to provide to us the sale and purchase agreement or other documentation acceptable to us evidencing the purchase price of the vehicle, the most we will pay under this policy extension is the vehicle’s market value up to but not exceeding the sum insured unless you have Star Enthusiast (Comprehensive) cover, as shown in the schedule, in which case your settlement will be based on agreed value.

This policy extension only applies to vehicle(s) purchased from a Licensed Motor Vehicle Dealer unless we have agreed otherwise and this is noted on the schedule.

The policy excess applicable to your loss applies to any payments made under this policy extension.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

Towing and storage/vehicle recovery (SP-PE15)

If your vehicle cannot be driven following a loss for which a claim is payable under this policy, we will pay for reasonable and necessary:

  1. towing or rescue costs to remove the vehicle to the nearest place of safety; and
  2. storage costs incurred while the vehicle is awaiting claim acceptance and assessment for repair.

The most we will pay under this policy extension is $1,000 per event.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

Trailers (SP-PE16)

We will cover loss to any trailer either owned by you or in your care, custody or control, provided that the trailer:

  1. is used in accordance with the allowable Vehicle Use set out in this policy; and
  2. has adequate security devices enabled (including coupling lock, wheel clamp or chain) if it is being stored or is not attached to your vehicle; and
  3. can be towed by your vehicle; and
  4. is not covered by any other policy of insurance.

We will pay the lesser of:

  1. the market value of the trailer; or
  2. the cost to repair the trailer to a condition as close as possible to, but not better than, its condition as at the date of the loss.

For the purposes of this policy extension “market value” is the reasonable retail value, or value at which the same trailer can be purchased, immediately prior to the loss.

The most we will pay under this policy extension is $1,500 per event or as otherwise agreed to by us and stated in the schedule, after applying a $250 excess.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

Valet and other vehicle use (SP-PE17)

Not withstanding any requirements or restrictions in respect of vehicle use set out in the description of “Authorised Drivers” as stated in the schedule, we will cover you for accidental loss to your vehicle under
Section One and legal liability under Section Two where your vehicle is being:

  1. parked or retrieved by a professional parking valet;
  2. driven by an authorised employee of a company that has been contracted to provide chauffeur services to you;
  3. driven by a member of the motor trade professionally engaged in the overhaul, repair or servicing of the vehicle;
  4. driven to a hospital or medical centre immediately following a medical emergency suffered by you,

provided that:

  1. the loss or liability is not covered by any other insurance policy;
  2. the terms, conditions and exclusions in this policy otherwise apply as if the person driving your vehicle were you.

General exclusions “Non allowable use” and “Unlicensed or excluded drivers” do not apply to this policy extension.

 

StarPlus ComprehensiveYThird Party Fire & †heftX

Third Party Only

X

 

 

Optional Policy Extensions

The following optional policy extensions only apply if we agree to offer one or more of the optional policy extensions, you have purchased the optional policy extension and it is shown in the schedule. 

Unless otherwise stated:

  1. the optional policy extensions are subject to the terms, conditions and exclusions of this policy;
  2. some optional policy extensions may be subject to separate sub-limits and excesses, as specified.

Funeral costs (SP-OE1)

We will pay the funeral costs if:

  1. you and/or any family member dies as a direct result of and within three months of an accident involving your vehicle, whether the vehicle was in motion or stationary at the time of the accident; and
  2. the accident is a covered loss for which a claim is payable under this policy; and
  3. you and/or the family member were the driver or passenger in the vehicle; and
  4. you and/or the family member were wearing driver or passenger restraints at the time of the accident.


If you are entitled to receive payment for funeral costs under this policy extension, we will also pay the reasonable travel costs incurred within New Zealand by any family member in order to attend the funeral.

Payment will only be made under this policy extension to the extent that the costs are not recoverable under the provisions of the Accident Compensation Act 2001 (and/or any subsequent amendment or replacement Acts) or from any other insurance or any other source.

Cover under this policy extension only applies where a natural person or persons are named as insured in the schedule. It does not apply where the named insured is a corporate body, partnership, trust, incorporated society, unincorporated association or similar entity, except that cover will apply to any individual main drivers set out in the schedule.

We will not pay any amounts under this policy extension for death or injury resulting from suicide, attempted suicide or any self-inflicted injury.

The most we will pay under this policy extension is $10,000 per event. 

 

Loss of use/substitute vehicle hire (SP-OE2)

If a loss for which a claim is payable under Section One of this policy prevents you from using your vehiclewe will contribute to the cost of hiring a substitute vehicle during the “period of loss”as defined below.

For the purposes of this policy extension, “period of loss” means the period:

  1. beginning when your vehicle is delivered to the repairer for the commencement of repairs or from the date of loss if your vehicle can no longer be driven or has been stolen; and
  2. ending when the repairs are completed or you have returned the substitute vehicle, whichever occurs first. In the event of a total loss, the period of loss ends on the date we make payment in respect of the total loss.

This policy extension does not apply:

  1. if you have available a free substitute vehicle or purchase an additional vehicle; 
  2. to fuel, vehicle running or maintenance costs or insurance costs (including any excess reduction charges charged by the hire company; 
  3. c.unless costs are actually incurred in hiring a substitute vehicle. 

The amount payable under this policy extension consists of a daily allowance and a total amount payable
during the applicable period of insurance in accordance with the type of cover selected or as otherwise specified in the schedule.

Section One exclusion “Loss of Use” does not apply to this policy extension.

 

Pairs and sets (SP-OE3)

Where following a loss for which a claim is payable under Section One of this policy:

  1. we are settling your claim on the basis that your vehicle is repairable; and
  2. any part or parts of your vehicle which form part of a pair, set or suite have suffered loss and cannot be repaired or replaced;

we will at our option:

  1. pay for the replacement of the entire pair, set or suite with the nearest available equivalent pair, set or suite; or
  2. pay you the last known New Zealand list price of the entire pair, set or suite and not solely
    the part or parts suffering loss

Where there is loss to one or more of the vehicle’s wheel rims but the vehicle’s tyres are undamaged, we will only pay for the repair or replacement of the damaged wheel rims and not for the replacement of the undamaged tyres.

The most we will pay under this optional policy extension is the sum insured specified in the schedule per event.

After we pay for the replacement of the pair, set or suite, or pay you the last known list price as applicable, all original items both damaged and undamaged become our property.

 

Parts and accessories (SP-OE4)

We will cover loss to any of your vehicle’s:

  1. accessories that are not fitted to or are not in your vehicle; or
  2. spare parts that are not fitted to your vehicle;

provided that this policy extension only applies where such accessories or spare parts are securely stored at your home or the home of any authorised driver or in another secure storage location or, in the case of spare parts stolen from your vehicle, if they were inside the vehicle at the time of the theft and the vehicle was locked.

The most we will pay under this policy extension is $5,000 per event unless a different amount is payable in accordance with the type of cover selected or as otherwise shown in the schedule, and after applying the standard policy excess.

 

Wraps, signwriting and artwork (SP-OE5)

If, as a result of loss to your vehicle for which a claim is payable under Section One of this policy, there is loss to signwriting, wrap(s) or artwork affixed to your vehicle, we will:

  1. pay the reasonable cost to repair or reinstate the damaged sections of signwriting, wrap material or artwork; or 
  2. in the event of a total loss pay you the reasonable costs of signwriting, wrapping or installing artwork to an equivalent specification on a replacement vehicle. If you request us to do so, we will pay to remove any personal or company identification signwriting from the vehicle wreck before disposing of the wreck. 

We will not replace any undamaged signwriting or wrap sections due to colour variations arising from environmental conditions, such as fading.

The most we will pay under this optional policy extension during the period of insurance is $5,000 or as specified in the schedule

 

 

Section One - Exclusions

Consequential loss/depreciation

You are not covered for consequential loss (including depreciation or loss of value) of any kind, however caused. 

 

Contamination

You are not covered for any loss arising from environmental, biological, chemical or other contamination of your vehicle.

 

Defect in workmanship/design/manufacture

You are not covered for any loss arising from defective workmanship, failure of, or defect or fault in the design of, the specifications for or the materials incorporated into your vehicle, or arising from failure, defect or fault in the manufacture of your vehicle.

 

Diminution in value

You are not covered for loss or reduction in value of your vehicle following repair of your vehicle.

 

Gradual damage

You are not covered for any loss arising from gradual damage including, but not limited to, water seepage or leakage or the action of light (including sunlight). 

 

Incorrect fluids

You are not covered for loss arising from the introduction of incorrect fluids (for example, diesel exhaust fluid, diesel engine additives, introduction of oil which is not currently recommended by the vehicle manufacturer, hydraulic fluid, coolant, washer fluid or water) into your vehicle. 

 

Incorrect fuel

You are not covered for loss arising from the introduction of the incorrect fuel type (for example, diesel into a petrol engine or petrol into a diesel engine) into your vehicle.

 

Loss of use

You are not covered for any loss, whether financial or otherwise, because you are unable to use your vehicle. 

 

Theft by purchaser

You are not covered for any loss arising from:

  1. theft or illegal conversion by a purported or prospective purchaser of your vehicle unless:
    i. you establish to our satisfaction that you took all reasonable precautions to prevent such theft or illegal conversion; or
    ii. the theft or illegal conversion was accompanied by violence or the threat of violence, or was a result of deception, which could not have been prevented through the taking of reasonable precautions.

For the purposes of this exclusion, “reasonable precautions” includes but is not limited to:

  1. accompanying the prospective purchaser on any test drive; and
  2. where a purchase is agreed, receiving payment and/or obtaining proof of payment before parting with possession of the vehicle.

  

Tyres

You are not covered for loss to your vehicle’s tyres caused by braking or by punctures, cuts or bursts unless that loss:

  1. occurs in the same event as another loss to your vehicle for which a claim is payable under this policy; or
  2. occurs as a result of the malicious or deliberate act of a person not insured by this policy. 

  

Vehicle parts

You are not covered for loss to the following parts of your vehicle:

  1. the engine and all engine parts;
  2. cooling systems, including but not limited to radiators, heat exchangers, cooling fans, pressure caps, water pumps, thermostats and hoses;
  3. hydraulic systems, including but not limited to shock absorbers and suspension systems;
  4. transmission systems, including but not limited to gearbox, drive shafts, axles, differentials, clutches and wheel hubs;
  5. fuel systems;
  6. braking systems;
  7. electrical/electronic systems, computer systems and mechanical systems. 

However, this exclusion does not apply to loss resulting from:

  1. fire;
  2. your vehicle, or another vehicle conveying your vehicle, overturning;
  3. your vehicle impacting or colliding with an external object (including people or animals);
  4. your vehicle being partly or fully immersed in a body of water (including flood);
  5. theft or illegal conversion of your vehicle;
  6. malicious damage to your vehicle;
  7. hail, snow, storm or lightning;
  8. natural disaster;
  9. your vehicle being accidentally operated with contaminated fuel.

 

Wear and tear etc

You are not covered for wear and tear, corrosion, gradual deterioration, rust, rot, mould or existing damage or defects in your vehicle.

 

 

What you are covered for

Legal liability

You are covered for your legal liability for:

  1. accidental loss to the property of others; and/or
  2. accidental bodily injury to any person;

where such accidental loss or accidental bodily injury occurs during the period of insurance and is caused by or is in connection with use of your vehicle in New Zealand (including while the vehicle is being loaded or unloaded). 

 

Reparation

You are covered for your legal liability to pay reparation to a victim who has suffered accidental loss to property or accidental bodily injury as a result of your committing an offence during the period of insurance in connection with use of your vehicle in New Zealand (including while it is being loaded or unloaded).

Provided that you tell us immediately if you or anyone else entitled to cover is charged with any offence in connection with the use of a vehicle which resulted in loss to property or bodily injury to another person.

There is no cover for any:

  1. legal defence costs or expenses including court costs, levies or costs awarded against you in respect of an offence; or
  2. order of reparation arising from the prosecution of an offence under the Health and Safety at Work Act 2015 (and/or any subsequent amendment or replacement Acts); or
  3. order of reparation arising from or in connection with the use of a vehicle which is being used for hire or reward.

 

What we will pay

Property damage

In respect of your legal liability for accidental loss to the property of others we will pay for:

  1. liability, including liability for reparation; and
  2. costs awarded against you by a civil court or arbitrator.

The most we will pay is $20,000,000 per event.

In addition, where it is alleged that you are legally liable, and that legal liability would be covered under this policy if established, we will pay for your reasonable defence costs and expenses incurred in defending that allegation up to a limit of $500,000 per event, provided that such costs and expenses are incurred with our prior written consent. 

 

Bodily injury

In respect of your legal liability for accidental bodily injury to any person we will pay for:

  1. liability, including liability for reparation; and
  2. costs awarded against you by a civil court or arbitrator.

The most we will pay is $1,000,000 per event. 

In addition, where it is alleged that you are legally liable, and that legal liability would be covered under this policy if established, we will pay for your reasonable defence costs and expenses incurred in defending that allegation up to a limit of $500,000 per event, provided that such costs and expenses are incurred with our prior written consent.

 

Total payable for property damage and bodily injury

The most we will pay for a claim for accidental loss to the property of others and accidental bodily injury in total for one event is $20,000,000 plus $500,000 defence costs.

 

Section Two - Policy Extensions

In addition to the standard cover under Section Two and depending on the type of cover you have selected as shown in the schedule and defined in the “Type of Cover” section, some or all of the following policy extensions may be automatically included in your policy.

Unless otherwise stated:

  1. the policy extensions are subject to the terms, conditions and exclusions of this policy;
  2. some policy extensions may be subject to separate sub-limits and excesses, as specified;
  3. sub-limits are included within the limit of $20,000,000 for accidental loss to the property of others or $1,000,000 for accidental bodily injury as applicable and are not in addition to those limits.

 

Exemplary damages (S2E1)

We will cover your liability for punitive or exemplary damages awarded by any New Zealand court in respect of accidental bodily injury, provided that:

  1. any such award of punitive or exemplary damages is deemed insurable at law and to be recoverable under this policy; and 
  2. there is no cover under this policy extension in respect of awards of punitive or exemplary damages directly or indirectly arising from or connected with any wilful or malicious act or omission by you or anyone acting on your behalf. 

The most we will pay under this policy extension is $100,000 per event and in total during the period of insurance.

Section Two exclusion “Exemplary damages” does not apply to this policy extension.

 

General average/salvage charges (S2E2)

We will pay any general average or salvage charges that you are legally required to pay as a result of your vehicle being carried by sea between places in New Zealand during the period of insurance.

 

Manslaughter defence costs (S2E3)

We will cover: 

  1. your reasonable legal defence costs incurred with our prior written approval to defend a charge of manslaughter, or dangerous driving causing death or careless driving causing death; and 
  2. costs necessarily and reasonably incurred with our prior written approval for legal representation at any inquiry or coroner’s inquest in connection with such death;

where such death is accidental bodily injury resulting from you driving your vehicle during the period of insurance.

The most we will pay under this policy extension is $20,000 per event and in total during the period of insurance after the application of a $1,000 excess.

Section Two exclusion “Defence costs - prosecutions” does not apply to this policy extension.

 

Movement of other vehicles (S2E4)

We will cover your liability for loss arising out of the movement by you of any vehicle not owned by you, providing that the vehicle:

  1. is parked in a position that prevents or impedes the loading or unloading of your vehicle; or
  2. prevents or impedes the legitimate passage of your vehicle.

Section Two exclusion “Property owned by you” does not apply to this policy extension.

The terms, conditions and exclusions in this policy otherwise apply as if the vehicle being moved were your vehicle.

 

Other person’s liability (S2E5)

We will cover under Section Two the legal liability of any “Authorised Person” as specified in the schedule arising from that person’s use of your vehicle, provided that:

  1. the person’s liability is not covered by any other insurance policy; and
  2. the terms, conditions and exclusions in this policy otherwise apply as if the person were you. 

 

Towing disabled vehicles (S2E6)

We will cover your legal liability in connection with the use of your vehicle to tow a disabled vehicle, provided such towing is not for reward or financial gain.

 Section Two exclusion “Property owned by you” does not apply to this policy extension.

 

Using another vehicle (S2E7)

We will cover under Section Two your legal liability arising from your use of any other vehicle, provided that:

  1. you do not own the other vehicle; and
  2. the other vehicle is not a hire, rental or loan vehicle, unless
    Optional Policy Extension “Loss of use/substitute vehicle” (SP-OE2) applies; and
  3. there is no other insurance covering the same liability. 

The terms, conditions and exclusions in this policy apply as if the other vehicle being used were your vehicle.

  

Vicarious liability (S2E8)

We will cover your liability while any vehicle not belonging to you and not provided by you is being used in connection with your business by any person in your employment, provided:

  1. we will not be liable for loss to that vehicle or to property being conveyed by it; and
  2. there is no other insurance covering the same liability.

The terms, conditions and exclusions in this policy apply as if the vehicle not belonging to you and not provided by you were your vehicle.

 

Weight damage (S2E9)

We will cover your liability for damage to property (including any road) caused by the weight of your vehicle including the weight of the load carried by the vehicle. 

The most we will pay under this policy extension is $500,000 per event.

 A $5,000 excess applies to this policy extension.

Sub-sections (b)-(d) of Section Two exclusion “Weight” do not apply to this policy extension.

 

Section Two - Exclusions

 

Death of a driver

You are not covered for liability in respect of death or bodily injury to any person who, at the time of the event causing such death or bodily injury, was driving or in charge of your vehicle.

 

Defence costs - prosecutions

You are not covered for any legal defence costs or expenses including court costs, levies or costs awarded against you arising from the prosecution of any offence under any Act of Parliament
including any regulations, rules or by-laws made under any Act.

 

Exemplary damages

You are not covered for any punitive or exemplary damages. 

 

Fine and penalties

You are not covered for any fine or penalty.

 

Liability by agreement

You are not covered for any liability arising out of a contract or agreement unless such liability would have arisen in the absence of such contract or agreement.

 

Not being used as a vehicle

You are not covered for any liability directly or indirectly arising from the use or operation of your vehicle or any component of the vehicle as a tool of trade or as an item of mechanically propelled plant or item of machinery.

 

Property owned by you

You are not covered for any liability, including liability for reparation, for loss to any property owned by you or in your care, custody or control, other than a disabled vehicle being towed by your vehicle. 

 

Weight

You are not covered for any liability for or in connection with damage to property (including any road) arising from:

  1. vibration caused by your vehicle; or
  2. the weight of your vehicle; or
  3. the weight of the load carried by your vehicle; or
  4. the combined weight of the load and your vehicle.

 

General exclusions that apply to all parts of this policy

 

Accident compensation

You are not covered for any compensation, benefits, costs or any other amounts or payments that are recoverable (including by the victim of an offence) under the provisions of the Accident Compensation Act 2001 (and/or any subsequent amendment or replacement Acts) or which would be recoverable but for:

  1. a failure by the victim to correctly notify a claim to the Accident Compensation Corporation within the time required under the Act; or
  2. the victim’s decision, for whatever reason, not to claim any amount he or she would be entitled to under the Act; or
  3. a decision by the Accident Compensation Corporation or any other authority to decline a claim or limit its liability in whole or in part for any reason whatsoever.

 

Alcohol and drugs

There is no cover under this policy if the driver of your vehicle was at the time of the event giving rise to a claim under this policy:

  1. under the influence of intoxicating liquor or has a breath alcohol or blood alcohol concentration that exceeds the legal limit; or
  2. refuses to undergo a breath or blood test when legally required to do so; or
  3. fails or refuses to stop or remain at the scene of an accident when legally required to do so; or
  4. is under the influence of a drug or other intoxicating substance.

This exclusion does not apply if the driver of your vehicle has stolen or illegally converted it (provided you report the theft or illegal conversion to the New Zealand Police as soon as possible). 

 

Confiscation

You are not covered for any loss or liability directly or indirectly arising from or in any way connected with confiscation, nationalisation, requisition, acquisition or destruction of or damage to property by order of any government, public or local authority.

 

Excess

You are not covered for any applicable excesses.
For each event, the amount of any applicable excesses will be deducted from the amount of your claim. 

Where a single event causes loss to multiple vehicles insured under this policy only one excess will apply.
The excess applied will be the highest of any applicable excesses.

 

Foreign courts

You are not covered for any loss or liability or claim of any type in connection with:

  1. proceedings or a prosecution brought in a court outside New Zealand; or
  2. proceedings or a prosecution brought in a court within New Zealand to enforce a judgment made by a court outside of New Zealand; or
  3. legal liability arising under the proper law of a country other than New Zealand. 

Intentional or reckless acts

You are not covered for any loss or liability arising from any deliberate, intentional or reckless act or omission by you or anyone acting with your express or implied authority or consent.

 

Loss of electronic data

You are not covered for any loss or liability directly or indirectly arising from or in any way connected with loss of electronic data, including, but not limited to:

  1. total or partial destruction, distortion, erasure, corruption, alteration, misinterpretation or misappropriation of electronic data;
  2. error in creating, amending, entering, deleting or using electronic data;
  3. total or partial inability or failure to receive, send, access or use electronic data for any time or at all;
  4. communication, display, distribution or publication of electronic data.

 

Non allowable use

You are not covered for any loss or liability arising from any use of yourvehicle which is outside the terms of the “Vehicle Use” provision in this policy.

 

Nuclear and radiation risks

You are not covered for any loss or liability directly or indirectly arising from or in any way connected with:

  1. nuclear weapons material; or
  2. the operations of a nuclear power plant; or
  3. ionising radiation or contamination by radiation or otherwise from any nuclear waste; or
  4. the fusion or fission of nuclear fuel.

 

Overloaded vehicle

You are not covered for any loss or liability arising from or connected with the loading of your vehicle in excess of the manufacturer’s recommended specifications or contrary to regulations or statute.

 

Terrorism

You are not covered for any loss or liability directly or indirectly arising from or in any way connected with:

  1. any act of terrorism regardless of any other cause or event contributing concurrently or in any other sequence to the loss or liability; or
  2. any action taken in controlling, preventing, suppressing or in any way relating to an act of terrorism.

 

Unlicensed or excluded drivers

There is no cover under this policy if the driver of your vehicle:

  1. is unlicensed to drive the vehicle, does not hold a licence that is in full force and effect and/or does not comply with or is in breach of his or her licence conditions; or
  2. is not legally allowed to drive in New Zealand; or
  3. is not an “Authorised Driver” as specified in the schedule or otherwise covered by this policy. 

This exclusion does not apply if the driver of your vehicle has stolen or illegally converted it provided you report the theft or illegal conversion to the New Zealand Police as soon as possible after the theft or illegal conversion.

 

Unsafe vehicle

There is no cover under this policy if at the time of the loss your vehicle is in an unsafe or damaged condition, provided that this exclusion will not apply if you prove to our satisfaction that:

  1. such condition did not cause or contribute to any loss or liability; and
  2. you or the driver of your vehicle were unaware of such condition; and
  3. you had taken all reasonable steps to maintain your vehicle in a safe condition.

For the purposes of sub-paragraph (b) of this exclusion, you includes any person employed by you. 

 

War and civil commotion

You are not covered for any loss or liability directly or indirectly arising from or in any way connected with war, invasion, act of foreign enemy, hostilities or warlike operations (whether war is declared or not), civil war, civil commotion assuming the proportions of or amounting to a popular rising, military rising, mutiny, rebellion, revolution, insurrection, military or usurped power.

 

Claims Conditions

 

What you must do

As soon as you are aware of any events or circumstances which may lead to a claim under this policy you must:

  1. notify us as soon as possible; 
  2. report to the New Zealand Police as soon as possible if you suspect any loss was caused by any crime or illegal act; 
  3. take all reasonable steps to minimise your loss or liability, and to avoid any further loss or liability; 
  4. take all reasonable steps to provide us with details of any other person(s), property or vehicles involved in the event giving rise to the claim, including, at a minimum:
    i. the registration number(s) of any other vehicle(s) involved;
    ii. the names, addresses, and contact details of any other driver(s) and any witness(es); 
    iii. details of any other property damaged; 
  5. fully complete and provide us with an approved claim form as soon as possible;
  6. allow us unhindered access to investigate, inspect and assess the loss or liability. If any permanent repairs to the vehicle are to be carried out, you must allow us access to the vehicle before such repairs are carried out; 
  7. forward to us immediately all relevant information and correspondence, including any correspondence advising of a claim or possible claim against you and any court documents; 
  8. advise us immediately if you are charged with any offence in relation to the use of your vehicle where such offence relates to loss to property or bodily injury to another person; 
    i. provide any other information or assistance we may reasonably request, including attending an interview with any person we nominate and/or providing a statutory declaration verifying any details of the loss or liability.

 

What you must not do

If you wish to make a claim on this policy you must not:

  1. dispose of or abandon any property in respect of which you are making a claim; 
  2. start any repairs without our permission unless it is necessary to prevent further loss; 
  3. admit responsibility for any loss or liability; 
  4. say or do anything that may prejudice our ability to defend, negotiate or settle a claim made against you, or make recovery of the loss from any other person who may be responsible for it.

 

After you have made a claim

After you have made a claim under this policy:

  1. we have the sole right to act in your name and on your behalf to negotiate, defend or settle any action against you, at our own expense (except in relation to any excess that may apply). We may appoint our own lawyers to defend the matter who will report to us; 
  2. we may take over in full any legal right of recovery that you have against any other person. You must:
    i. cooperate with us and provide full assistance including, without limitation, providing documents and other evidence and attending court hearings if required; and
    ii. not voluntarily or knowingly release any third party from liability for loss insured by this policy unless we give permission for this.

    If
    you do not cooperate or provide assistance to us as required, you must repay any amounts we have paid to you or any other party in respect of the claim;

  3. if we initiate a recovery we will include any uninsured losses suffered by you. Where we do this, you agree to:
    i. pay your proportional share of the recovery costs, and subsequently the proceeds of any recovery will be shared on the same proportional basis;
    ii. at your own expense provide us with satisfactory evidence of any uninsured losses; 
  4. if any lost or stolen property for which we have paid a claim is later found or recovered, you must tell us immediately and, if we request it, return the property to us; 
  5. if, in respect of a claim we have paid, you receive any money from any person ordered to make reparation to you, you must reimburse us for our payment, subject to adjustment if you have not been fully indemnified for your loss;
  6. we are entitled to retain possession and ownership of property, including the proceeds of sale from any such property, in respect of which we have paid a claim under this policy, subject to adjustment if youhave not been fully indemnified for yourloss.

 

Incorrect statements, dishonesty and fraud

If any claim under this policy is in any respect dishonest or fraudulent or is supported by any incorrect information or statement:

  1. all benefits under the policy will be forfeit and your claim will not be payable; and
  2. the policy automatically terminates from the date of the dishonest or fraudulent act; and
  3. we may also cancel any other policy you have with us.

 

 

General Conditions

  

Breach of conditions

No claim shall be payable where any person entitled to indemnity under this policy breaches any of the policy terms and conditions. However, nothing in this policy affects our right to avoid the policy for non-disclosure. 

 

Cancellation by us

We may cancel this policy at any time by giving you notice in writing or by email to:

  1. your last known postal address or email address on our records; or 
  2. your broker.

The cancellation will take effect at 4 pm on the 14th day after the date of the notice. We will refund to you on a pro rata basis any unexpired premium already paid. 

 

Cancellation by you

You may cancel this policy at any time by giving us notice in writing, by email or by telephone.

The cancellation will take effect immediately. Provided you have not made a claim during the period of insurance, we will refund to you on a pro rata basis any unexpired premium already paid to us, less a $50 administration fee.

 

Correctness of statements

All statements made or information given by you or on your behalf (whether verbally or in documentation completed manually or electronically):

  1. in any proposal, application or declaration; or
  2. in support of this policy; or
  3. in support of any claim;

must be complete and correct in all respects.

 

Goods and services tax (GST)

All sum insured values, policy limits and excesses are GST inclusive.

 

Governing law and jurisdiction

This policy is governed by the laws of New Zealand. The courts of New Zealand have exclusive jurisdiction in relation to any issues, disputes or claims arising under or in relation to this policy.

 

Joint insurance

If this policy insures more than one person or entity, then all persons and/or entities are jointly insured. If one of the persons or entities does or fails to do anything so that there is no cover, there will be no cover for anyone, not just the person or entity responsible for the relevant act or omission.

 

Modifications

You must tell us and obtain our written approval of any modifications that are, or have been, made to the manufacturer’s standard specifications for your vehicle which changes your vehicle’s performance and/or value.

 

Other insurance

If, at the time of any claim arising under this policy, there is any other valid and collectable insurance covering all or part of the same loss or liability, this policy will apply only to the amount of any loss or liability in excess of that recoverable under the other insurance.

 

Other interested parties

If you have notified us of any other party who has a financial interest in your vehicle, we may at our option pay all or part of any claim proceeds to that other party. Such payment will meet all our obligations to you under the policy to the extent of that payment.  

By notifying us of the interested party, you authorise us to disclose personal information about you to this party. 

Any such party who has a financial interest is not insured by this policy and has no rights to claim under the policy.

 

Policy compliance

It is a condition precedent to our liability under this policy that you or anyone else entitled to claim under this policy:

  1. comply with all of its terms and conditions;
  2. pay any outstanding premium.

 

Privacy Act and the Insurance Claims Register (ICR)

The ICR is a database of insurance claims to which participant insurers have access. The purpose of the ICR is to prevent insurance fraud. The ICR is operated by Insurance Claims Register Limited (ICR Ltd), PO Box 474, Wellington.

This policy is issued to you on the condition that you authorise us to place details of any claims made against this policy on the database of ICR Ltd, where they will be retained and be available for other insurance companies to inspect. You also authorise us to obtain from ICR Ltd personal information about you that is (in our view) relevant to this policy or any claim made against it. You have certain rights of access to and correction of this information, subject to the provisions of the Privacy Act 1993.

 

Reasonable care

You must:

  1. take all reasonable care to prevent loss to your vehicle and to avoid liability; and 
  2. take all reasonable care to maintain your vehicle in good repair; and
  3. maintain any protection devices, including any alarms, immobilisers and GPS tracking units, in an operational condition; and
  4. comply with all legal requirements relating to safety, maintenance and operation of your vehicle;
  5. comply at your expense with all reasonable instructions we give you to prevent loss to your vehicle and to avoid liability.

 

Sums insured

Except where Policy Extension “Second hand purchase price guarantee” (SP-PE14) applies, the values declared to us for each of your vehicles must represent, as nearly as possible, their current market value. Values such as book value, depreciated cost, written down value and residual value will not be sufficient to comply with this condition. 

 

Definitions


Whenever the following words are used in bold in this policy this is what they mean. The definitions also apply to the plural and any derivatives of the words.

 

Accessory

Any part of your vehicle which is not essential to the vehicle’s operation. This includes, without limitation:

  1. radio, audio equipment or other in-vehicle entertainment equipment;
  2. permanently fitted telephones, communications and navigation systems;
  3. permanently fitted radar or laser detectors; 
  4. electric vehicle charging units;
  5. bull bar or towing equipment;
  6. disability access modifications;
  7. car seat covers, child seats and floor mats;
  8. roof racks, bicycle carriers, and storage boxes or similar devices;

Accessory does not include any signwriting, vehicle wraps or artwork on the vehicle. 

 

Accident

A sudden and unforeseen event that is unintended and unexpected by you or any other person using the vehicle. 

 

Accidental

Unintended and unexpected by you or any other person using the vehicle.

 

Act of terrorism

An act, including but not limited to the use of force or violence or threat thereof, by any person or group/s of persons whether acting alone or on behalf of or in connection with any organisation(s) or government(s) which from its nature or context is done for, or in connection with, political, religious, ideological, ethnic or similar purposes or reasons, including the intention to influence any government and/or to put the public or any section of the public in fear.

 

Agreed value

The lesser of:

  1. the vehicle’s market value plus 20%; or
  2. the sum insured. 

 

Bodily injury

Accidental death, or accidental bodily injury, including disability, shock, fright, mental anguish or emotional or mental injury.

 

Certified value

The value of the vehicle specified in a valuation prepared by a motor vehicle valuer recognised by us provided such value is accepted by us and stated in the schedule.

 

Construction value

The base vehicle cost together with all amounts spent restoring the vehicle as at the date of any loss covered by the policy.

 

Electronic data

Facts, concepts and information converted to a form useable for communications, display, distribution, interpretation or processing by electronic and electromechanical data processing or electronically controlled equipment. It includes programmes, software and other coded instructions for such equipment.

 

Event

Any one event or series of events occurring within a 72 hour period causing loss or liability which arise from one source or original cause.

 

Excess

The amount that you must contribute as the initial payment towards the cost of any claim under this policy. The amount of the excess is shown in either the schedule or in this policy wording.

 

Family

Any family member who permanently resides with you.

 

Fixed value

The value of your vehicle agreed by you and us and stated in the schedule.

 

Injury

Bodily injury caused solely and directly by violent, accidental, external, and visible means.

 

Loss

Physical loss, physical damage or physical destruction.

 

Market value

The reasonable sale price of your vehicle, as estimated by us, immediately before the loss taking into account:

  1. the year, make, model and specification of your vehicle; and
  2. the general condition of your vehicle, including mileage and hours;

but excluding the presence of any sign writing, vehicle wraps, or artwork on your vehicle unless otherwise advised and accepted by us in writing.

 

Period of insurance

The “Period of Insurance” shown in the schedule, commencing at 4:00pm on the first day of cover and expiring at 4:00pm on the last day of cover.

 

Reparation

An amount ordered by a New Zealand court to be paid to the victim of an offence pursuant to section 32 of the Sentencing Act 2002 (and/or any subsequent amendment or replacement Acts). 

 

Schedule

The most recently dated schedule issued by us and any other notices we may issue from time to time during the period of insurance, including any policy endorsements.

 

Sum Insured

The “Sum Insured” shown in the schedule.

 

Total loss

Your vehicle is a total loss where in our opinion following a loss your vehicle is uneconomic or unsafe to repair or where your vehicle has been stolen and not recovered within 14 days of the theft being reported to us.

 

Vehicle

Any vehicle:

  1. described in the schedule; or
  2. acquired and advised to us pursuant to Policy Extension “Additions and deletions” (SP-PE1);

including any accessories and any tools supplied by the vehicle’s manufacturer whilst in or on the vehicle,
but not including any signwriting, vehicle wraps or artwork on the vehicle. 

 

We/us/our

Vero Insurance New Zealand Ltd through its appointed agent Star Underwriting Agents Limited trading as Star Insurance Specialists.

 

Windscreen

Any part of your vehicle that is a windscreen, window, sunroof, headlight, fog light, permanently affixed spotlight, running light or tail light.

 

You, your

The person(s) or entity shown in the schedule as “The Insured”.

 

 

Making a Complaint

 

We are committed to providing you with an exceptional level of service and customer care. We realise that things can go wrong and there may be occasions when you feel that we have not provided the service you expect. If this happens we want to hear about it so we can try and put things right. 

 

Who to contact?

The most important factors in getting your complaint dealt with as quickly and efficiently as possible, are to be sure that: 

  1. you are talking to the right person, and 
  2. you are giving them the right information. 

 

Step 1 – Initiating your complaint

In the first instance, contact Star Insurance Specialists by calling or writing to us using the relevant details following: 

The Complaints Officer – Star Insurance Specialists, PO Box 97 954, Manukau City, Auckland 2241 Email: admin@starinsure.co.nz  

If you wish to provide written details, please ensure that you provide the following information in your communication: 

  • Your name and address 
  • Your Policy number 
  • The nature of your complaint 

We expect that the majority of complaints will have been quickly and satisfactorily resolved at this stage, but if you are not satisfied, you can take the issue further. 

 

Step 2 – If you are still unhappy

Contact Vero Insurance New Zealand Limited - Head Office. 

If your complaint is one of the few that cannot be resolved by Step 1, please write to: National Manager Relationships (Schemes & Facilities), Vero Insurance (NZ) Ltd, Private Bag 92 120, Auckland 1142, New Zealand.  

Please ensure that you quote your Policy number and state that you are Insured with a Star Insurance Specialists policy. 

 

Step 3 – Beyond Vero

If Vero Insurance has given you their final response and you are still dissatisfied you may refer your case to the Insurance & Financial Services Ombudsman (IFSO). The IFSO is an independent body that resolves complaints about financial and insurance products. The IFSO will only consider complaints after Vero Insurance has provided you with a ‘deadlock’ Ietter. Vero Insurance, will produce such a letter only when the Vero internal complaints procedure has been exhausted.  

The IFSO can be contacted at:
PO Box 10-845 Wellington 6143
Ph. 0800 888 202 
Email: info@ifso.nz 

 

Roadside Assistance


If you have made an agreed additional payment and “Roadside Assistance” is shown on the schedule, your vehicle will be registered with a Journey On Standard membership with our roadside assistance provider, NZ Roadside Assistance LTD (NZRA). This provides a 24 hour, 7 day roadside assistance. For roadside assistance call 0800 888 247. You will need to quote your vehicle registration.

 

Journey On Standard membership provides everything you need to get up and running again:

  • Jump start if your battery is flat
  • Flat tyre replacement with your spare tyre
  • Emergency fuel if you have run out
  • Minor roadside repairs, such as replacement fuses, temporary repair to hoses etc
  • Emergency windscreen assistance repair and replacement
  • Key replacement, locksmith service or key courier service
  • Driver assistance with directions
  • Urgent message relay
  • Emergency towing (transport for motorcycles) to the nearest place of safety if your motor vehicle cannot be mobilised.

Journey On Standard terms and conditions:

  • Your vehicle must be currently warranted and registered, in a sound state of repair, and must be on or near a public road accessible by a 2WD vehicle.
  • There is a limit of $100 per callout, with a limit of three callouts in any twelve month period.
  • Any emergency tow is to the nearest place of safety i.e. service station, garage, lockup, tow yard, or anywhere that gets your vehicle off the road and to a place of safety. The emergency tow is not subject to the $100 callout limit.  

Please note that this service is provided by NZRA and it is separate to this policy of insurance. For questions about the service, please contact NZRA on 0508 697 623 and state that you are a Journey On Standard member.

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