Motorcycle Roadside

Introduction

About this program

If you have made an agreed additional payment and “Roadside Assistance” is shown on the schedule, your vehicle will be registered with a Motorcycle Standard membership with our roadside assistance provider, NZ Roadside Assistance LTD (NZRA). This provides 24-hour, 7-day roadside assistance. For roadside assistance call 0800 888 247. You will need to quote your vehicle registration

Motorcycle - Standard membership

Your membership provides everything you need to get up and running again:

Jump-start if your battery is flat
Flat tyre we will transport you motorcycle to the closest repairer
Emergency fuel if you have run out, or EV’s recovered to a charging point/station
Minor roadside repairs, such as replacement fuses, temporary repair to hoses etc
Key / Lock failure we can transport your motorcycle to a repairer or organise a lock smith service
Technical advice, we can provide advice on the phone like motorcycle operation & safety warnings
Rider assistance with directions
Urgent message relay
Emergency transport to the nearest place of safety or repairer if your motor vehicle cannot be mobilised.

Motorcycle Roadside - Terms & Conditions

Motorcycle Requirements: Your Motorcycle must be currently warranted and registered, in sound repair, and positioned near or on a public road that is accessible by a 2WD vehicle.
Unlimited Call Outs: You are entitled to unlimited call outs per annum under this policy.
Initial Tow: In the event of a breakdown, we will tow your motorcycle to the closest repairer or a safe location, such as a service station, garage, or tow yard. Should you require towing beyond this initial distance, additional costs will be quoted and charged prior to service.
Accident Assistance: For vehicles involved in an accident, including those that are bogged, stuck or collided with a foreign object, assistance will be provided at your expense.
Emergency Fuel Delivery: We will deliver emergency fuel (up to 10 litres) to your location; however, the cost of the fuel will be your responsibility.
Keys and Locks: We can arrange for your Motorcycle to be recovered into a repairer or locksmith. Locksmith/Repairer services for key cutting or new locks is at your expense or may be able to be claimed via your insurer.
Service Provider Attendance: You must be present with the Motorcycle when the service provider arrives or arrange a specific time to meet the roadside operator.
Additional Call Outs: Any additional call outs for the same incident, a known fault that was not fixed properly, will incur costs that will be your responsibility.
Breakdown Procedure: In a breakdown situation, you must contact the toll-free Assistance service to arrange for help. If you choose to organise your own assistance, this policy does not provide for retrospective reimbursement.
Coverage Limitations: This policy does not cover roadside assistance for Motorcycles used for hire and reward.
Technical Advice: We can offer Motorcycle technical advice over the phone as required

Please note that this service is provided by NZ Roadside Assistance Ltd and it is separate to this policy of insurance. For questions about the service, please contact NZ Roadside Assistance Ltd 0508 697 623 and state that you are a Motorcycle member.