Journey On Roadside

Introduction

About this program

If you have made an agreed additional payment and “Roadside Assistance” is shown on the schedule, your vehicle will be registered with a Journey On Standard membership with our roadside assistance provider, NZ Roadside Assistance LTD (NZRA). This provides 24-hour, 7-day roadside assistance. For roadside assistance call 0800 888 247. You will need to quote your vehicle registration

Journey On - Standard membership

Your membership provides everything you need to get up and running again:

• Jump-start if your battery is flat
• Flat tyre replacement with your spare tyre
• Emergency fuel if you have run out, or EV’s recovered to a charging point/station
• Minor roadside repairs, such as replacement fuses, temporary repair to hoses etc
• Lock outs/ Lost Keys we will attempt to gain entry or deliver your spare key if available
• Technical advice, we can provide advice on the phone like vehicle operation & safety warnings
• Driver assistance with directions
• Urgent message relay
• Emergency towing/transport to the nearest place of safety or repairer if your motor vehicle cannot be mobilised

Journey On - Terms & Conditions

• Vehicle Requirements: Your vehicle must be positioned near or on a public road that is accessible by a 2WD vehicle.
• Unlimited Call Outs: You are entitled to unlimited call outs per annum under this policy.
• Initial Tow: In the event of a breakdown, we will tow your vehicle to the closest repairer or a safe location, whichever is closest to the breakdown location. Should you require towing beyond this initial distance, additional costs will be quoted and charged prior to service.
• Accident Assistance: For vehicles involved in an accident, including those that are bogged, stuck or collided with a foreign object, assistance will be provided at your expense.
• Emergency Fuel Delivery: We will deliver emergency fuel (up to 10 litres) to your location; however, the cost of the fuel will be your responsibility.
• Lockout Services: Lockout assistance will be provided, but any risks associated with forced entry to retrieve keys will be your liability. Locksmith services for key cutting or new locks can be arranged at your expense or may be able to be claimed via your insurer.
• Service Provider Attendance: You must be present with the vehicle when the service provider arrives or arrange a specific time to meet the roadside operator.
• Additional Call Outs: Any additional call outs for the same incident, a known fault that was not fixed properly, will incur costs that will be your responsibility.
• Breakdown Procedure: In a breakdown situation, you must contact the toll-free Assistance service to arrange for help. If you choose to organise your own assistance, this policy does not provide for retrospective reimbursement.
• Coverage Limitations: This policy does not cover roadside assistance for vehicles used for hire and reward, or for vehicles exceeding 5.5 meters in length or 3,500 kg in weight.
• Technical Advice: We can offer automotive technical advice over the phone as required.

Notes

1. Emergency tow to the nearest place of safety
   Your vehicle will be towed to the nearest place of safety, which will be a service station, garage, lockup, tow yard, or anywhere that gets your vehicle off the road. There are limits that apply, and if the towing costs more then you need to pay the balance.

2. Please note that this service is provided by NZ Roadside Assistance Ltd and it is separate to this policy of insurance. For questions about the service, please contact NZ Roadside Assistance Ltd 0508 697 623 and state that you are a Journey On Standard member.