Campercare Roadside
Introduction
About this program
If you have made an agreed additional payment and “Roadside Assistance” is shown on the schedule, your vehicle will be registered with a Campercare membership with our roadside assistance provider, NZ Roadside Assistance LTD (NZRA). This provides 24-hour, 7-day roadside assistance. For roadside assistance call 0800 888 247. You will need to quote your vehicle registration
Campercare membership
Your membership provides everything you need to get up and running again:
- Jump-start if your battery is flat
- Flat tyre replacement with your spare tyre
- Emergency fuel if you have run out, or EV’s recovered to a charging point/station
- Minor roadside repairs, such as replacement fuses, temporary repair to hoses etc
- Lock outs/ Lost Keys we will attempt to gain entry or deliver your spare key if available
- Technical advice, we can provide advice on the phone like vehicle operation & safety warnings
- Inhouse camper system technical assistance and repair referrals
- Driver assistance with directions
- Urgent message relay
- Emergency towing/transport to the nearest place of safety or repairer if your motor vehicle cannot be mobilised.
CamperCare - Terms & Conditions
- Vehicle Requirements: Your vehicle must be currently warranted and registered, in sound repair, and positioned near or on a public road that is accessible by a 2WD vehicle.
- Unlimited Call Outs: You are entitled to unlimited call outs per annum under this policy.
- Initial Tow: In the event of a breakdown, we will tow your vehicle to the closest repairer or a safe location, whichever is closest to the breakdown location to a maximum value of $1,000 inc. gst. Should you require towing beyond this initial distance, additional costs will be quoted and charged prior to service.
- Accident Assistance: For vehicles involved in an accident, including those that are bogged, stuck or collided with a foreign object, assistance will be provided at your expense.
- Emergency Fuel Delivery: We will deliver emergency fuel (up to 10 litres) to your location; however, the cost of the fuel will be your responsibility.
- Lockout Services: Lockout assistance will be provided, but any risks associated with forced entry to retrieve keys will be your liability. Locksmith services for key cutting or new locks can be arranged at your expense or may be able to be claimed via your insurer.
- Service Provider Attendance: You must be present with the vehicle when the service provider arrives or arrange a specific time to meet the roadside operator.
- Additional Call Outs: Any additional call outs for the same incident, a known fault that was not fixed properly, will incur costs that will be your responsibility.
- Breakdown Procedure: In a breakdown situation, you must contact the toll-free Assistance service to arrange for help. If you choose to organise your own assistance, this policy does not provide for retrospective reimbursement.
- Technical Advice: We can offer Motorhome and Caravan technical advice over the phone as required. This includes inhouse Motorhome and Caravan systems and repair referrals.