campercare header1

STAR CAMPERCARE

Our entrepreneurial
spirit
drives us to provide
real world policies

Another Great Product by Star Insurance Specialists

STAR CAMPER CARE OVERVIEW

As New Zealand’s leading RV insurance specialist we provide ultimate care and protection
at the best price.

Star CamperCare provides the best protection for your RV.
If you own a motorhome, caravan, fifth wheeler, converted bus, camper van or pop-top, then you’re in the right place. We provide the best RV insurance policies in New Zealand at the best prices. Nobody comes close to our attention to detail or extensive coverage that comes standard with our comprehensive RV insurance policies. We know what RV owners want and enjoy in a policy, and that’s what we provide.

Choose a better road with Star CamperCare
Star Camper Care is New Zealand’s leading RV insurance specialist, providing peace of mind to RV owners who want easy-to-understand policies that do what they say. Our experienced team works hard to reduce stress and minimise financial risk.

Get fast responses to queries and claims.
We are a 100% family-owned and operated business and are completely focused on positive customer outcomes. Vero Insurance underwrites all the policies we provide our brokers and direct customers. But we handle all queries and authors e all claims in-house, from our Auckland, New Zealand offices. This means our team is empowered to give you the best service possible in the least amount of time.

At Star CamperCare our job is to provide certainty to our customers.
As a motorhome and caravan insurance specialist with in-depth industry and RV knowledge, we can quickly understand each of our customers’ specific needs and tailor a solution to provide complete confidence when exploring New Zealand.

Star CamperCare:

Our name says it all.

WE HAVE A HISTORY OF INNOVATION

Star CamperCare was established in 2010 to dramatically improve RV insurance policies for motorhome and caravan owners in New Zealand.

After extensively reviewing best practices here and abroad, we developed a specialist RV insurance policy that protects an RV’s shell and chassis, as well as the fittings, fixtures, accessories and contents. This was an industry game changer and Star CamperCare quickly became the industry benchmark for our world-class policies.

Our entrepreneurial spirit drives us to provide real world policies.

We have always listened to our customers and their specific needs. It’s the reason why our policies are unique to the needs of each customer. Based on customer feedback we quickly added 24/7 Journey on Roadside Assistance as a free upgrade to every Star CamperCare policy.

GO FURTHER WITH STAR CAMPERCARE

Here’s our standard cover at a glance:

Our policy documentation is easy-to-understand. And we have NZ-based customer service and 24 hour claims teams.

  • If you are buying a brand new motorhome or caravan from a dealer (you are the first registered owner) and the vehicle is written off in the first 12 months (3 years for a caravan), we will buy you a brand new replacement motorhome or caravan equal in specification
  • All our policies are Agreed Value and this lasts for up to 5 years. If you already own your motorhome we can issue you an Agreed Value policy where the agreed value is valid for 3 years. Even after 3 years we can re-agree the value for a further 3 years, and then for another three years after that and so on
  • Everything that is permanently fitted to your vehicle, or sold with your vehicle (or would be sold with your vehicle) is included in our standard insurance. (Not all companies do this, and some companies treat items you’d sell with your vehicle as contents.) We then include an additional insurance for your personal contents that you take with you in your vehicle. This amount can be increased in cases where, for example, you live in your vehicle
  • You have the freedom to choose where you have your vehicle repaired. We have an extensive network of repairers, and can advise your options
  • No excess on glass claims
  • Free roadside assistance membership for your vehicle from Journey On Roadside Solutions
  • Options for storage and restoration cover, or motorhome construction insurance
  • Personalised plate remanufacture
  • Refunds of road user charges if your vehicle is written off
  • Insurance anywhere in New Zealand, including general average costs if damaged on the Cook Straight ferries
  • A contribution payment for incorrect fuelling damages
  • Contribution payments for hidden gradual damage due to water repair costs
  • Generators and awnings are automatically covered

YOU'RE NEVER FAR FROM HELP

Journey On Roadside Assistance

Included free in your Star CamperCare policy is Journey On Roadside Assistance. It provides you with nationwide, 24/7 breakdown cover so you’ll never be far from help when you need it.

Our New Zealand-based customer service team are available to you 24 hours a day, 7-days a week to help you with breakdowns, answer your questions and assist with any insurance claims.

Your free Journey On Roadside Assistance membership comes in a couple of flavours, depending on your type of RV. You'll either receive our Journey On Caravan/Fifth Wheeler or Journey On Motorhome membership.

Journey On Caravan/Fifth Wheeler membership includes:

  • Emergency towing to the nearest place of safety *
  • Minor roadside repairs and flat tyre assistance
  • Caravan technical advice.

Journey On Motorhome membership includes:

  • Emergency towing to the nearest place of safety *
  • Minor roadside repairs and flat tyre assistance
  • Motorhome technical advice
  • Jump start and emergency fuel
  • Emergency windscreen assistance
  • Key replacement and driver assistance
  • Urgent message relay & accident coordination
  • Medical advice line & legal advice line
  • Concierge Service (accommodation booking, golf course finder, hotel/motel reservations, parts & service locater)
  • Parts & Service locater.

 

* Emergency towing to the nearest place of safety, up to $150 including GST per callout. This should be enough, however, callouts at 2 pm will be a lot cheaper than say at 2 am on a public holiday. Either way, if towage costs look like they will exceed $150 our Journey On team  will proactively work on your behalf to reduce costs and keep you informed.